We ship orders Monday-Friday and orders will ship the same day as long as it is placed by noon CST. Any orders arriving after noon CST will ship the next business day (Monday-Friday). Depending on your shipping selection you will receive your order in one of the following timeframes after your order has been packed: 

Priority Mail, USPS (1-5 business days)
FedEx* (1-4 business days)
*Denotes our Free Shipping Method

(Shipping to Hawaii, Alaska, or Puerto Rico can take up to five weeks.)

Either your code is expired, you're attempting to stack a further discount code on top of a subscription service item, or you’ve unlocked a tiered discount based on your cart. In this case, you cannot stack discount codes. If you're still having trouble feel free to reach out reach out to customerservice@newprimal.com.

Free Shipping is available in the contiguous United States once your cart total reaches $75 (after discount codes are applied). If you believe you're being charged shipping in error, please email us directly at customerservice@newprimal.com. 

Even if you have created a login/account with Recharge Subscription, you will need to create an account with New Primal to access and manage your account. Follow the directions listed below in order to do so:

1. Click on the "person" icon in the top right corner of the screen.

2. Create an account with The New Primal with the SAME email address that you used to sign up for your Recharge Subscription (Note: Even if you already created an account with Recharge Subscription, you will need to create an account with The New Primal to manage your subscription settings).

3. You will be sent a link that you need to click on to verify your email address.

4. Once your email address has been verified, you will be able to access your account on theNew Primal website and manage your subscription.

If you're still experiencing an issue, please email us directly at customerservice@newprimal.com. 

If you cannot find the product listed on our site, then it may no longer available. However, it may still be found through our retail partners (check our store locator) or our Amazon store.

Sorry, at this time we do not have the ability to ship our meat snacks internationally. 

For more information on our return policy, visit our Return/Refund Policy page or email customerservice@newprimal.com directly with your question.

At New Primal, we’ve chosen to work with manufacturing partners that assist us in bringing our products to life. This includes the production of our products. Your safety is our number one priority and we want to be as transparent as possible when discussing allergens. Each one of our co-manufacturing facilities has rigorous cleaning procedures in place and falls in compliance with government-regulated procedures set forth by their respective governing body - our meat facilities are under the watchful eye of the USDA. 

While our products do not contain these items, they are manufactured in facilities that may house some or all of the following: tree nuts, peanuts, soy, coconuts, dairy, sesame, wheat, soy, celery, mustard, shellfish, fish, and sulfites. Our products may use the same equipment as the previously mentioned ingredients. However; all allergens are kept separate from non-allergen ingredients and highlighted as such. When products that contain an allergen are produced there is a complete sanitation process prior to another product being produced to mitigate the risk of cross-contamination. 

For our meat processing facilities, the USDA requires no cross-contamination, and allergy protein swabs are used daily during pre-operational sanitation inspections. This verifies that surfaces are clean and there is no cross-contamination. It is also important to note that gluten is the only thing we test for post-production. The facilities also participate in a HACCP program in which the main goal is to prevent any allergen from contaminating products that are not intended to contain them and inform consumers if any of your products may contain allergens.

If you have a specific question please don’t hesitate to reach out to customerservice@thenewprimal.com.

Standard animal protein products are made from feedlot cattle, exposed to poor living conditions, raised on grains and other products not native to their diets. Our animals are free to roam and graze, as nature intended, for the entirety of their lives. We ensure that our animals are as natural, healthy, and sustainable as possible for the further growth of the environment. They are 100% Grass-Fed.

100% Grass-Fed Beef claims may only be applied to meat from cattle that were only (100%) fed grass/forage after being weaned from their mother’s milk. Their diet must be derived solely from forage and cannot be fed grain or grain by-products and must have continuous access to pasture during the growing season. 

No. Our animal feed does not include any animal by-products. 

The collagen used in all meat sticks is derived from 100% beef.

None of our products are Kosher or Halal certified at this time.

All media inquires should be directed to hello@newprimal.com. 

If you're interested in having us as an event partner, email our Marketing Team at hello@newprimal.com. 

For current job openings at New Primal visit our Careers Page. 

If you have any feedback for our products please fill out this form and someone from our team will reach out to you!

Yes!  If you'd like to add our snacks to your store's lineup, check out the link to join our Wholesale Partner Program! 🔗

For general inquiries, please fill out this form and someone from our team will reach out to you!